Frequently Asked Questions
Not At-Fault Driver
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What is SureCar?
SureCar provides replacement vehicles for drivers involved in not-at-fault accidents, ensuring you stay on the road while your car is being repaired or replaced – at no cost to you.
SureCar also provides replacement cars at exceptionally low rates to customers who are at-fault and need a replacement vehicle.
We also provide a subscription service – read more about it here. -
Am I eligible for a FREE replacement car?
You’re eligible for a no-cost replacement vehicle if the accident wasn’t your fault, you have the at-fault driver’s details, and their insurance is valid.
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What documents do I need to apply?
You’ll need your driver’s license, car registration, insurance information, details about the accident, and the at-fault driver’s details.
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How long does it take to get a replacement vehicle?
Applications are assessed within 24-48 hours, but in some cases, we can provide a car within an hour.
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What does “like-for-like” mean?
It means we’ll provide a replacement vehicle similar to your own, based on availability, to ensure it suits your needs.
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Can I request a hybrid or electric vehicle?
Yes, we’ll do our best to accommodate your request, depending on the availability of vehicles in our fleet.
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How is the cost of the replacement car covered?
The rental cost is recovered from the at-fault driver’s insurer, provided you assist in the recovery process.
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Do I have to pay anything upfront?
No upfront payment is required. However, you’ll be responsible for fuel, tolls, and any traffic or parking infringements.
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What if my car is declared a total loss?
You can keep the replacement car until you receive a settlement for your damaged vehicle.
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Can I have pets or smoke in the replacement vehicle?
No, pets and smoking are prohibited in our vehicles. Additional cleaning fees may apply if these rules are violated.
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Do I need to return the car with a full tank?
Yes, all vehicles must be returned with a full tank of fuel to avoid refueling charges.
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What happens if I damage the replacement car?
You’ll be responsible for any damage caused, as outlined in the terms and conditions of our agreement.
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Does using SureCar affect my insurance policy?
No, using our service shouldn’t impact your insurance policy, as the costs are recovered from the at-fault driver’s insurer.
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Can I get a baby car seat or booster seat?
Yes, we can provide child safety seats upon request to ensure your family’s safety.
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What should I do if the at-fault driver’s insurer denies liability?
Contact us immediately. We’ll work with you to assess the situation and advise on the next steps.
At-Fault Driver
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Who is eligible for SureCar’s replacement car service?
SureCar’s replacement car service is available to drivers who have been involved in an at-fault accident and need an affordable rental vehicle while their car is being repaired or assessed.
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How do I apply for a replacement car?
You can apply online by submitting your details through our simple application form. Once approved, we’ll confirm availability and help you get a replacement car quickly.
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What makes SureCar’s rental rates affordable?
SureCar specialises in providing low-cost rental options specifically for at-fault drivers, ensuring you don’t have to pay sky-high rates typically associated with traditional rental services.
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How long can I keep the replacement car?
You can keep the replacement car for as long as you need while your vehicle is being repaired. Our flexible rental terms are designed to accommodate your specific situation.
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Is the approval process quick?
Yes! SureCar’s streamlined process ensures fast approval, so you can get back on the road as soon as possible.
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Can I have the replacement car delivered to me?
Yes, SureCar offers the option to have your replacement vehicle delivered to your location for added convenience.
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What types of vehicles are available for replacement?
SureCar offers a variety of vehicles to suit your needs. The exact availability will depend on your location and the time of your request.
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Do I need insurance to rent a replacement car?
You will need to meet the insurance requirements for the rental vehicle. SureCar can guide you through the process and help ensure you’re covered.
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What if my car repairs take longer than expected?
No problem! SureCar’s flexible rental terms allow you to extend your rental period as needed, so you can stay mobile without stress.
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How do I return the replacement car?
Returning the replacement car is easy. Simply follow the instructions provided at the time of rental, or contact SureCar for assistance with the return process.
Subscription
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What is SureCar’s Subscription Plan?
SureCar’s Subscription Plan is an annual service that guarantees you a replacement vehicle for up to 30 days if your car is involved in an accident and needs repairs. It’s designed to keep you on the road without stress or extra costs.
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How much does the Subscription Plan cost?
The plan costs less than $1 per day, with a one-time annual payment. This ensures you have access to a replacement vehicle for up to 30 days in the event of an accident.
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What is included in the Subscription Plan?
The plan includes a guaranteed replacement vehicle, no excess or additional costs, a like-for-like vehicle choice, and hassle-free access to a car when you need it most.
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Is there an excess or hidden fee for the replacement vehicle?
No. The Subscription Plan has no excess, no contribution, and no hidden fees. You only pay the one-time annual fee.
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Can I choose the type of replacement vehicle?
Yes, you can select your preferred class of vehicle to match your lifestyle, ensuring a like-for-like replacement.
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What happens if I’m at fault in an accident?
If you’re at fault and your insurance policy includes a rental vehicle benefit, SureCar reserves the right to recover costs from your insurer. However, you’ll still receive a replacement vehicle without additional charges.
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What if I’m not at fault in an accident?
If you’re not at fault, SureCar will provide a replacement vehicle and may recover costs from the at-fault party or their insurer, if applicable.
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Are there any restrictions on who can use the service?
Yes, drivers must be over 25 years old and hold a full driver’s license to qualify for the replacement vehicle.
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What happens if my car is in the repair shop for more than 30 days?
The Subscription Plan covers a maximum of 30 days of replacement vehicle usage during the subscription period, whether as a single period or multiple occasions. If repairs exceed 30 days, you may need to make alternative arrangements.
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Can I renew my Subscription Plan, and are there discounts?
Yes, you can renew your plan annually. A 10% discount is available on renewal if no claim was made during the previous term. Conversely, a 10% premium will apply if a claim was made.
